Refund Policy

Last Updated: October 2026

 

1. General Policy

At PlanZ, we strive to provide reliable digital products and services.

Because most PlanZ products are digital services that become available immediately after purchase, refunds are generally not provided once a service, subscription, event key, landing page access, or tournament license has been activated or used.

However, refund requests may be reviewed on a case-by-case basis under the conditions described below.

 

2. Eligible Refund Cases

A refund may be considered if:

  • The user was charged multiple times for the same purchase due to a system error.
  • The payment was completed successfully but the purchased service was not activated within a reasonable period of time.
  • A technical issue on PlanZ’s side prevents the user from accessing the purchased service and the issue cannot be resolved.
  • The purchase was made accidentally and the service has not been used, activated, or consumed.

PlanZ reserves the right to request supporting information before reviewing any refund request.

 

3. Non-Refundable Cases

Refunds will not be provided in the following situations:

Event Keys

No refund will be issued if:

  • The event key has already been activated.
  • The event has already been created using the purchased key.
  • The purchased plan has been partially or fully used.

 

Landing Pages

No refund will be issued if:

  • Landing Page access has been granted.
  • A landing page has been created, edited, published, or shared.

 

Tournament / League Purchases

No refund will be issued if:

  • The tournament has been created.
  • Teams, participants, schedules, or match data have been added.
  • The purchased tournament slot has been used.

 

Subscription Services

No refund will be issued for:

  • Partially used subscription periods.
  • Remaining days in an active billing cycle.
  • Failure to use the service after purchase.

 

Supplier Services

PlanZ does not provide refunds for:

  • Transactions between users and suppliers.
  • Supplier service quality disputes.
  • Cancellations initiated by suppliers.

Any dispute must be resolved directly between the user and the supplier.

 

4. Refund Request Period

Refund requests must be submitted within:

  • 7 calendar days from the payment date.

Requests submitted after this period may not be reviewed.

 

5. Refund Review Process

To request a refund, users must contact:

Email: contact@planz.ai

The request should include:

  • User account information
  • Transaction ID / Invoice ID
  • Payment date
  • Refund reason
  • Supporting documents (if applicable)

PlanZ will review the request and respond within a reasonable business timeframe.

 

6. Approved Refunds

If a refund is approved:

  • The refund will be processed through the original payment method whenever possible.
  • Processing times depend on the payment provider and banking institution.
  • PlanZ is not responsible for delays caused by third-party payment providers.

 

7. Abuse Prevention

PlanZ reserves the right to reject refund requests and suspend accounts if refund activity is determined to be:

  • Fraudulent
  • Abusive
  • Repetitive
  • Intended to exploit the platform

 

8. Policy Changes

PlanZ may update this Refund Policy from time to time.

Any changes will become effective upon publication on the official website.